Tom Mulhern

2461 Club Dr.
Gilroy, CA 95020
Phone: 408-842-3200
Email: tmulhern@mulhern.com

Summary

Extensive experience as a project manager and web site designer, skilled in content management, technical writing, and communication in both online and print media. Diverse background in technology and publishing. Strong team player, able to organize and lead diverse personalities and roles.

Technical Skills

Web site and visual design, DHTML, JavaScript, Photoshop, ImageReady, Illustrator, Dimensions, Acrobat, Dreamweaver, Homesite, BBEdit, Quark Xpress, Microsoft Office Suite, version control systems and more.

Work Experience

User Interface Designer, Instantis, Inc. 2000-2001
Sunnyvale, CA

• Developed and implemented significant enhancements to SiteWand online database creation/administration tool
• Created extensive JavaScript/CSS-based controls for external web site
• Produced and edited help documentation for online product

Manager, Support Systems Engineering, Logictier, Inc. 1999-2000
San Mateo, CA

• Created web portal to support two network operations centers (San Mateo, CA, and Herndon, VA)
• Developed and formatted technical documentation, including customer care and escalation procedures, and disaster recovery material
• Designed interactive forms for NOC engineers to streamline their input into the documentation revision process
• Managed two direct reports, a technical writer/HTML coder and a programmer
• Compiled and wrote material that led toward LogicTier's SunTone Certification
• Produced style documentation, as well as online tutorials for HTML and Dreamweaver, used by the entire company

Senior Technical Writer / Web Developer, Manual 3, Inc. 1997-1999 Netscape Contractor
San Jose, CA

• Project Management and web design in Netscape’s Web Competency Center (WCC)
• Web production and Development including online tutorials, online documentation, online help, online training (WBT), online newsletter for WCC and ISIS groups, redesign of Netscape’s Intranet portal, design of Telecommunications group’s portal, design of Information Services Architecture’s portal
• Graphic design, JavaScript, DHTML, and CSS for various Netscape and Netscape/Sun portals

President/Independent Writer/Designer, Tom Mulhern & Associates 1991-1996
Campbell, CA

• Writer and managing editor for interactive multi-media CD-ROM project, Loud Guitars, for MediaVision
• Editor and contributor to several books, including Concert Guide To Photography, Gibson: 100 Years, Bass Heroes, Guitar Player Repair Guide
• Beginning in mid-1995, produced World Wide Web sites for Rivera Research & Development, Zon Guitars, Santa Cruz Guitar Company, and for Yamaha Customer Service
• Editorial director in the redesign of format/focus of Musician’s Friend mail-order catalog and production of debut issue, which won top award from Catalog Industry Association
• Consulting Technical Editor to Guitar Shop magazine and Consulting Editor to Bass Frontiers magazine
• Created The Bottom Line, independent reviews of audio equipment
• Created user documentation for products by Fender, JBL, BBE Sound, TOA Electronics, Yamaha, Harman Kardon, Martin Guitar Co., Shure Bros., and Kaman
• Monthly columnist for several magazines, including Guitar Shop and Home Recording and writer for National Association of Music Merchants’ Playback magazine, Musician magazine, and others
  

Managing Editor, Guitar Player magazine (circulation: 150,000) 1989-1990
Cupertino, CA

• Managed all aspects of production, including scheduling of work by seven editors and two graphic artists
• Acted as liaison between editorial and art direction groups, as well as to parent company’s print output department
• Supervised all typographical functions, using Quark XPress page-layout software
• Wrote feature stories and product reviews
• Devised and implemented program to use full-time offsite Assistant Editor
• Investigated and implemented desktop publishing environment using Apple Macintosh computers and Microsoft Word for editors; trained Assistant Editors and wrote manual and updates

Senior Associate Editor, Guitar Player magazine 1987-1989
Cupertino, CA

• Copyedited all material in every issue, assigned proofreading, and updated the magazine’s stylistic format
• Wrote features and product reviews, proofread music, and reviewed articles from freelance writers
• Monitored all aspects of production from editorial and typesetting, trafficked galleys, and assigned proofreading to editors
• Wrote in-house user/style manuals for assistant editors. Set word-processing operation for Classified Ads department for three magazines

Education

Chicago Musical College at Roosevelt Universty, Chicago, IL, majoring in electronic music
A.A. South Suburban College, South Holland, IL

Professional Development

Various conferences associated with publishing, audio engineering, content management, and information design
Web Academy JavaScript course, 1997

Associations

Audio Engineering Society member
Association of String Instrument Artisans member